Drive Resolution
Burse categorizes issues into distinct resolution paths, routes each issue to the current step owner, sends reminders and escalates when needed, and advances the work through each step until resolution is verified.
Categorize the issue
Burse classifies each issue into one of seven resolution categories, each with its own timeline, initial point of contact, and required downstream steps.
Route to the current owner
Each issue is routed to the current step owner based on what needs to happen next.
Remind and escalate
Burse sends reminders, monitors deadlines, and escalates when a step is not completed on time.
Advance through resolution
When a step is completed, Burse automatically routes the issue to the next owner until resolution is verified and the item is removed from the worklist.
Burse routes work into the operating workflow
Resolution is not handled in one generic queue. Burse routes each issue into the workflow where the next action actually needs to happen.
When provider follow-up is needed, Burse sends the issue to the EHR task list.
When an appointment is needed, Burse sends secure email to scheduling.
When coding or billing action is needed, Burse sends secure email to the medical record coding team.
New conditions can be added to the problem list as provisional when appropriate.
Resolution is verified, not assumed
Burse is not just a worklist. It is an operational routing system that keeps work moving across the right owners, in the right sequence, until the issue is actually resolved and removed from the active queue.